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Bullfrog Power-General Inquiries

  Who is Bullfrog Power?
  Where does Bullfrog's green electricity and green natural gas come from?
  Why does Bullfrog support wind power?
  How does bullfrogpowering a home or business work?
  How can a customer sign up?
  Can apartments, condos or leased premises (and homes that are not separately metered) become bullfrogpowered?
  How much does Bullfrog Power cost?
  Aside from the price for green electricity and/or green natural gas and applicable taxes, are there any other charges or fees for customers becoming bullfrogpowered?
  Why does green energy cost more?
  How does the premium for green natural gas help fund new renewable energy projects?
  How do I know that I'm getting what I pay for?
  Do environmental groups support what Bullfrog Power is doing?
  What are GECs or RECs?
  What are GNGCs?
  How are the emission reductions treated?
  How are my green energy emissions reductions calculated?
  Could Bullfrog Power handle a sudden, large increase in demand?
  Is Bullfrog Power publicly traded?
  Is Bullfrog Power licensed by the Ontario Energy Board (OEB)?
  Bullfrog Power is a Certified B Corporation – what does this mean and why did Bullfrog decide to become a B Corp?
  Why do we need Bullfrog Power now that the coal plants are shutting down in Ontario?


Residential Sign-up and Support

  Do I need any special equipment, wiring or piping?
  Who maintains the infrastructure that delivers the electricity and/or natural gas to my home?
  Will becoming bullfrogpowered affect my current supplier agreements?
  Are there any charges from my local utility or distribution company for bullfrogpowering my home?
  How will I be billed for Bullfrog's green electricity?
  How will I be billed for Bullfrog's green natural gas?
  Why will I receive more than one bill?
  How do I determine my electricity usage?
  How do I determine my natural gas usage?
  If I estimate my usage, what if my home doesn't strictly fall into the residence type options provided?
  What if my usage changes over the year?
  When will I receive my first Bullfrog Power bill?
  How do I make my payments?
  Can I cancel my agreement?
  What happens if I move?
  Just bought a new home?
  What if there is a power outage?
  What is mybullfrog?

Industry Inquiries

  What is the impact on the new Green Energy Act on Bullfrog Power in Ontario?
  Why do we need Bullfrog Power now that the coal plants are shutting down in Ontario?
  What are smart meters and time-of-use (TOU) rates, and how do TOU rates affect my Bullfrog Power electricity bill?
  How does wind power work?
  How much power can a wind turbine produce?
  Does Canada have good wind power resources?
  What if the wind isn't blowing? Will my power source be reliable?
  Do wind turbines affect human health?
  What is Bullfrog's position on turbines affecting bird and bat populations?
  Is it true that there are reduced property values for land in sight of wind turbines?
  Are there different types of EcoLogoM power?
  What is low-impact hydro? What is the difference between low-impact hydro and regular hydro?
  How do I set up my own turbine or small hydro generation?
  What is the rate for "regular" electricity and gas from my local utilities?
  How can I conserve? Worried about the extra costs of going green?

 

General Inquiries

Who is Bullfrog Power?
Imagine a world powered by renewable energy. Bullfrog Power, Canada's leading green energy provider, makes it easy for homes and businesses to switch to 100% renewable energy. By choosing Bullfrog Power, you can reduce your environmental impact, support new renewable energy project development in your region and across Canada, and help create a cleaner, healthier world. Simple. Affordable. Pollution-free. It’s the better energy choice.

Bullfrog's green electricity comes from a blend of wind and low-impact hydro power sourced from new Canadian renewable energy facilities, with at least 50% sourced directly from your region. Your support also helps to bring new renewable energy projects online, locally within your region as well as across Canada.

Sourced from a unique, ground-breaking methane-capture project situated on one of Canada’s thousands of landfills, Bullfrog’s green natural gas is a climate-friendly alternative to conventional, polluting natural gas. Through this innovative technology, biogas is captured, cleaned up, and injected onto the national natural gas pipeline, displacing fossil-fuel based gas and reducing CO2 emissions into the atmosphere.

Thousands of Canadian homes and organizations are doing their part to address climate change and air pollution by switching to green energy with Bullfrog Power. Leading environmental and health groups including WWF Canada, the Pembina Institute, Canadian Physicians for the Environment, the Ontario Lung Association, and the Asthma Society of Canada bullfrogpower their premises to show their support for clean, renewable energy. As a Certified B Corporation, Bullfrog Power meets the highest standards of social and environmental performance, transparency, and accountability.


Where does Bullfrog Power's green electricity and green natural gas come from?

Bullfrog's green electricity comes from a blend of wind and low-impact hydro power sourced from new Canadian renewable energy facilities, with at least 50% sourced directly from your region.

Sourced from a unique, ground-breaking methane-capture project situated on one of Canada’s thousands of landfills, Bullfrog’s green natural gas is a climate-friendly alternative to conventional, polluting natural gas. Through this innovative technology, biogas is captured, cleaned up, and injected onto the national natural gas pipeline, displacing fossil-fuel based gas and reducing CO2 emissions into the atmosphere.

For more information on our generation sources, click here.


Why does Bullfrog support wind power?
Bullfrog chooses to source power from the cleanest possible generation sources in Canada. When deciding on sources, we consider a variety of criteria, including:

    • emissions produced by production
    • emissions displaced through output
    • availability
    • pricing
    • geography
    • quality

Wind power most effectively meets all of these criteria and that's why we strive to source 100 per cent of our electricity generation from wind sources.

We believe wind energy, when generators meet setback requirements and hold appropriate community consultations, has great potential in Canada. A single large-scale wind turbine produces enough energy to power 500 homes. Clustered together in a wind farm, turbines can produce enough energy to power thousands of homes. Furthermore, with its long coastlines, generous land, and ample high winds, Canada offers an ideal environment for wind power production.

Visit Canadian Geographic's Wind Energy in Canada page.

How does bullfrogpowering a home or business work?
When you choose Bullfrog Power, Bullfrog's generators put 100% green electricity or 100% green natural gas onto the respective energy system on your behalf.

We ensure the energy going onto the systems on your behalf is from clean, renewable sources, displacing energy from polluting sources.

Making the choice for clean, green energy is convenient and affordable. No special equipment or wiring is required, and signing up only takes a few minutes online. And, if ever being an environmental superhero doesn’t work for you anymore, you can cancel at any time with no penalty.

View this short video to learn more about how green electricity works.

View this short video to learn more about how green natural gas works.


How can a customer sign up?
Bullfrogpowering your home with green electricity or green natural gas is easy. Customers can sign up online in less than 10 minutes and there is no start-up cost or special equipment required. In Ontario, any home or business can sign up including apartments, condos and leased premises.


Can apartments, condos or leased premises (and homes that are not separately metered) become bullfrogpowered?
Any facility can be bullfrogpowered with green electricity and green natural gas, including home and business spaces that are owned, leased or shared.

Bullfrog Power does not inject the green electricity or green natural gas directly into your home. With Bullfrog Power, you continue to draw electricity from the electricity grid, or natural gas from the national natural gas pipeline system—just as you always have.

Bullfrog's generators put 100% green electricity or 100% green natural gas onto the respective energy system on your behalf. We ensure the energy going onto the systems on your behalf is from clean, renewable sources, displacing energy from polluting sources.

Even if you are not billed for electricity or natural gas directly (e.g., renters whose energy costs are absorbed in their rent), you can still sign up for Bullfrog Power based on your estimated electricity or natural gas usage.


How much does Bullfrog Power cost?
When you choose to go green with Bullfrog Power, you will continue to pay for the cost of conventional electricity or natural gas through your current payment method (e.g., utility or distribution company bills, or absorbed in rent or condo fees). You will then receive a separate bill from Bullfrog Power for the additional cost of greening your energy. The costs of our energy products are as follows:

Product    
Green electricity 2.5 cents per kWh Less than $0.70 a day*
Green natural gas 13.3 cents per m3 Less than $1 a day*
Both green electricity
and green natural gas
Discount if you sign
up for both: 5% off green natural gas product
Less than $1.60 a day*

Many Bullfrog Power customers implement a few extra energy efficiency measures around their home or business after signing up to help offset the cost.

* The additional cost for the average home in Ontario.


Aside from the price for green electricity and/or green natural gas and applicable taxes, are there any other charges or fees for customers becoming bullfrogpowered?
No. There are no other charges or fees for choosing green energy. You continue to pay your local utility and/or distribution company for your electricity and/or natural gas services and are charged separately by Bullfrog for the cost of choosing green electricity and/or green natural gas.


Why does green energy cost more?
Green energy is more expensive to produce, but is more valuable as it is clean, renewable and does not pollute our air or water. In the longer term, with advances in renewable power generation technologies, and with increased demand for renewables, production is likely to become more cost-effective.

In addition, conventional sources of energy, such as fossil fuel-based sources of electricity and natural gas, are likely to become more expensive as the externalities associated with production (i.e., the environmental and health impacts) are increasingly reflected in the cost. The price difference between green and traditional power should therefore reduce over time. For more information on this issue, read our whitepaper on the true cost of electricity.


How does the premium for green natural gas help fund new renewable energy projects?
The landfill gas project from which Bullfrog Power sources its green natural gas depends upon a financial premium above commodity market rates to remain economically viable and to help fund future research and development and expansion initiatives. Currently, funds are being directed toward the evaluation and potential development of an anaerobic digestion facility on the site to generate green natural gas from Source Separated Organics.


How do I know that I'm getting what I pay for?
Bullfrog Power's green energy products are based on legally binding contracts under which providers are obligated to retire green energy attributes on behalf of Bullfrog's customers.

Furthermore, your green energy purchase is verified by Deloitte annually to ensure that your renewable energy was produced and accurately counted and credited to you.


Do environmental groups support what Bullfrog Power is doing?
Bullfrog Power has earned the support of leading environmental groups, local conservation authorities, health groups and non-profit organizations. Many of these groups have bullfrogpowered their facilities in support of clean, renewable energy. Bullfrog Power partners with these organizations to educate Canadians about the environmental and health benefits of clean, renewable power. Leading environmental groups that support Bullfrog Power include WWF-Canada, the David Suzuki Foundation, the Pembina Institute, the Bruce Trail Conservancy, and many others.

Click here to learn more about Bullfrog's partner organizations.
Click here for a list of some environmental and non-profit organizations who are bullfrogpowered.


What are GEC or RECs?
Whenever a megawatt hour (MWh) of electricity is produced by an EcoLogoM-certified renewable generation facility and injected onto the electricity grid, a corresponding Green Electricity Certificate (GEC) (also known as a Renewable Energy Certificate [REC]) is created to represent the positive environmental benefits associated with producing green power. Those environmental benefits include the fact that these sources produce no greenhouse gas emissions or air pollutants and take steps required under Environment Canada's EcoLogoM program to minimize any environmental impact. The EcoLogoM certification process is administered by UL. To learn more, visit UL’s environment page. To register with UL and download the criteria document for low-impact renewable electricity generation, click here.

In addition to ensuring that as much renewable electricity is injected onto the electricity grid as you use, Bullfrog Power retires the associated Green Electricity Certificates on your behalf. This entitles you to claim that you are using green electricity and that your environmental footprint has been reduced accordingly. An internationally recognized accounting firm conducts an annual audit to confirm, among other things, that as many Green Electricity Certificates have been retired on behalf of Bullfrog Power's customers as Bullfrog Power has sold. The audit also ensures that these Green Electricity Certificates cannot be resold or double counted (i.e., the emissions reductions cannot be claimed by more than one party).

Want to find out more about GECs? The US Environmental Protection Agency (EPA) has developed a white paper, which provides a brief overview of Renewable Energy Certificates (RECs): what they are, how they work, and why they are an important option for individual and organizational buyers in renewable electricity and green power markets.


What are GNGCs?
Whenever a unit of green natural gas is produced (which can be quantified as a cubic metre (m3) or its equivalent heat content, gigajoule (GJ)) by one of Bullfrog's renewable production facilities and injected onto the national natural gas pipeline system, a corresponding Green Natural Gas Certificate (GNGC) is created to represent the positive environmental benefits associated with producing green natural gas. Those environmental benefits include the fact that these sources do not introduce any incremental greenhouse gas emissions into the atmosphere.

In addition to ensuring that as much green natural gas is injected onto the pipeline system as you use, Bullfrog Power retires the associated Green Natural Gas Certificates on your behalf. This entitles you to claim that you are using green natural gas and that your environmental footprint has been reduced accordingly. An internationally recognized accounting firm conducts an annual audit to confirm, among other things, that as many Green Natural Gas Certificates have been retired on behalf of Bullfrog Power's customers as Bullfrog Power has sold. The audit also ensures that these Green Natural Gas Certificates cannot be resold or double counted (i.e., the emissions reductions cannot be claimed by more than one party).


How are the emission reductions treated?
When you choose Bullfrog Power, we retire all of the Green Electricity Certificates and Green Natural Gas Certificates associated with the clean, renewable energy on your behalf. As a result, you are entitled to claim the associated environmental benefits, and that you have reduced your home's energy-related emissions footprint accordingly.


How are my green energy emissions reductions calculated?
Many of Bullfrog Power's customers are curious to understand how their green energy purchases affect their environmental footprint. Bullfrog Power maintains green electricity and green natural gas calculators to estimate the CO2e emissions reductions associated with the green energy injected onto the energy systems on behalf of our customers. When you become a Bullfrog customer, you will have access to updates on your CO2e emissions reductions (by product, service period and cumulatively over the lifespan of your account with us).

To understand the methodology we used to develop the calculator, click here.

To view the CO2e emissions calculator (an Excel spreadsheet), click here.


Could Bullfrog Power handle a sudden, large increase in demand? Could Bullfrog Power run out of green natural gas?
Bullfrog Power has secure and flexible arrangements with a number of suppliers to ensure we can meet the current and future requirements of our customers.

In the unlikely event that we should ever face a situation in which demand exceeds the supply we have available, we would temporarily refrain from signing on any new customers until we had addressed the supply deficit by commissioning new renewable power generation projects.


Is Bullfrog Power publicly traded?
Bullfrog Power is a privately held company, and is not currently listed on any stock exchange.


Is Bullfrog Power licensed by the Ontario Energy Board (OEB)?
Yes, Bullfrog Power is licensed by the OEB as an electricity retailer. Our license number is ER-2010-0063. This license allows Bullfrog Power to operate as an electricity retailer throughout Ontario. Bullfrog Power has also applied for a gas marketer's license.


Why do we need Bullfrog Power now that the coal plants are shutting down in Ontario?
While the coal phase-out in Ontario is welcome news, more than 70% of Ontario's energy still comes from polluting sources including nuclear and natural gas, which means it's as important as ever to make the choice for clean, renewable power with Bullfrog.


Bullfrog Power is a Certified B Corporation – what does this mean and why did Bullfrog decide to become a B Corp?
Certified B Corporations meet higher standards of social and environmental performance, transparency, and accountability. Unlike traditional corporations, Certified B Corporations are required to consider the impact of their decisions on their employees, suppliers, community, consumers, and the environment. In order to qualify as a B Corporation, a company must pass a test related to its corporate impact on workers, consumers, suppliers, communities, and the environment.

Bullfrog Power became a B Corp to formally recognize its commitment to Canadians and the environment, and to join a growing group of organizations using the power of business to solve social and environmental problems. The characteristics of B Corporations are aligned with our mission and values and how we run our company.

Since Bullfrog's beginning, we've been committed to higher standards of social and environmental performance, transparency, and accountability. Bullfrog is a social enterprise that donates 10 per cent of its after-tax operating profits to organizations that support environmental sustainability. The founders have also pledged 10 per cent of the founding equity to organizations that promote sustainability.

Bullfrog is audited annually to confirm that as much green energy has been injected onto the energy systems as our customers have used, and that we have retired all emissions credits related to customer contracts. Furthermore, we only source from generation facilities that have met high environmental standards, such as EcoLogoM certification. We foster a workplace environment of trust, diversity, and creativity, and provide our employees with fair and competitive benefits package. In addition, we employ a number of internal green programs: we subsidize staff memberships in local bike-sharing programs, implement stringent recycling and conservation programs, and provide sustainability training for staff.

B Corporations in Canada are still new, but they promise to be part of an important shift in the way businesses understand their bottom lines. With the other B Corporations across the country, Bullfrog Power is showing Canadians that social enterprises can be successful—and can help change the world.

Find out more at bcorporation.net.



Residential Sign-up and Support

Do I need any special equipment, wiring or piping?
No, it's very easy to become bullfrogpowered with 100% green electricity or 100% green natural gas. You do not need any special equipment, wiring or piping to sign up for Bullfrog Power, nor are service calls to your home necessary to get you started.

With Bullfrog Power, you continue to draw electricity from the regional electricity grid, or natural gas from the national natural gas pipeline system—just as you always have—and Bullfrog's generators put green energy onto the respective energy system on your behalf.


Who maintains the infrastructure that delivers electricity or natural gas to my home?
Your local utility and/or distribution company will continue to maintain the infrastructure that delivers electricity and/or natural gas to your home, and you will continue to draw electricity and natural gas from the respective energy systems—just as you always have. The reliability of your services will therefore be unaffected by the switch to Bullfrog Power.


Will becoming bullfrogpowered affect my current supplier agreements?
No. Bullfrogpowering your home with green electricity and/or green natural gas is billed separately from your base electricity and natural gas costs. As a result, becoming bullfrogpowered will not affect your current energy supplier agreements.


Is there any charge from my local utility or distribution company for bullfrogpowering my home?
There is no charge from your local utility or distribution company for becoming bullfrogpowered.


How will I be billed for Bullfrog's green electricity?
Bullfrog will bill you monthly based on your monthly electricity usage (based on estimated usage) times the rate to green your electricity supply (2.5 cents per kWh), plus applicable taxes.

For example, if your usage is 800 kWh per month, you will be charged 800 x $0.025 = $20.00, plus applicable taxes.

Residences that currently receive an electricity bill will continue to receive that bill for the cost of conventional electricity. You will also receive a separate bill from Bullfrog for bullfrogpowering your home with green electricity.

If you do not receive an electricity bill (e.g., renters whose electricity costs are absorbed in their rent), you will begin receiving a bill from Bullfrog for the greening of your electricity.


How will I be billed for Bullfrog's green natural gas?
Bullfrog will bill you monthly based on your monthly natural gas usage (based on estimated usage) times the rate to green your natural gas supply (13.3 cents per m3), plus applicable taxes.

For example, if your usage is 224.342 m3 per month, you will be charged 224.342 x $0.133 = $29.84, plus applicable taxes.

Residences that currently receive a natural gas bill will continue to receive that bill for the cost of conventional natural gas. You will also receive a separate bill from Bullfrog for the additional cost of bullfrogpowering your home with green natural gas.

If you do not receive a natural gas bill (e.g., renters whose natural gas costs are absorbed in their rent), you will begin receiving a bill from Bullfrog for the greening of natural gas.


Why will I receive more than one bill?
Your base electricity and/or natural gas costs and the greening of your electricity or natural gas services are billed separately; the first by your utility and/or distribution company and the second by Bullfrog Power.


How do I determine my electricity usage?
You can choose one of three options to determine your average monthly electricity usage: 1) submit your electricity usage information based on past electricity bills; 2) estimate your electricity usage information; or 3) authorize Bullfrog to request your usage information from your utility (if this option is available in your service area).

If you choose option 1, you can review your usage on past bills and estimate your average monthly usage based on this information (your utility may also provide online access to your historical usage).

Under option 2, you can select the average monthly usage for your residence type as provided (through a table) in our online sign up form. This data is based on average consumption figures from Natural Resources Canada. If you do not believe these values reflect your actual usage, feel free to insert your own estimate in our online sign up form.

If you choose option 3 and authorize Bullfrog to request your usage information, you will need to provide us with your electricity utility details and account number. We can either bill you a flat monthly amount based on your historical usage (average usage per month, as provided by your utility), or we can bill you based on your actual electricity usage (as provided by your utility). Note that in the latter option, the amount may vary per bill. When signing up, please indicate which billing method you would prefer Bullfrog Power use.


How do I determine my natural gas usage?
You have two options for determining your gas usage: 1) submit your natural gas usage information based on past bills; or 2) estimate your natural gas usage information.

If you choose option 1, you can review your usage on past bills and estimate your average monthly usage based on this information (your local distribution company may also provide online access to your historical usage).

Under option 2, you can select the average monthly usage for your residence type as provided (through a table) in our online sign up form. This data is based on information from Natural Resources Canada. If you do not believe these values reflect your actual usage, feel free to insert your own estimate in our online sign up form.


If I estimate my usage, what if my home doesn't strictly fall into the residence type options provided?
When selecting your residence type, please consider the type of home as well as its square footage, and pick the option that you believe is most accurate.

If you are not comfortable proceeding with this option, please consider these alternatives:

If you receive electricity and natural gas bills, you can review your usage on past bills and estimate your average monthly usage based on this information (your utility and/or distribution company may also provide online access to your historical usage).

For electricity, you may also authorize Bullfrog to request your usage information from your utility (if this option is available in your service area).

Please note that if you choose to authorize Bullfrog to request your usage information, you will need to provide us with your electricity utility details and account number. We can either bill you a flat monthly amount based on your historical usage (average usage per month, as provided by your utility), or we can bill you based on your actual electricity usage (as provided by your utility). Note that in the latter option, the amount may vary per bill. When signing up, please indicate which billing method you would prefer Bullfrog Power use.


What if my usage changes over the year?
Upon signing up with Bullfrog Power, your electricity and natural gas usage is based on past usage, the average usage for your residence type or size, or (in the case of electricity) your actual usage. If you wish to change the method of determining your electricity and/or natural gas usage, or if your estimated usage amount changes, we encourage you to update this information at any time so that the amount of green energy you pay for matches your usage as closely as possible.

To update your usage information, contact us with the new information and we will make the appropriate billing adjustments.


When will I receive my first Bullfrog Power bill?
If you choose to submit your usage information based on past bills or estimate your usage in our online sign-up form, your home will be bullfrogpowered immediately following your completion of the sign up process. You can expect to receive your first bill approximately one month after signing up.

If you authorize Bullfrog to collect your usage information from your utility (only for those choosing green electricity), your service will commence as soon as your utility sends us your usage information.

After enrolment, you will receive an email informing you that your first statement is ready to be viewed online in your personal mybullfrog account. We will withdraw the amount owed to Bullfrog Power on a monthly basis from your MasterCard, Visa or American Express, or directly from your bank account—depending on which option you select.

If you currently receive a bill from your utility or distribution company, you will continue to receive that bill after you become bullfrogpowered.


How do I make my payments?
As a residential customer in Ontario, you have the option of paying your bill via pre-authorized credit card or the convenience of pre-authorized payment through your bank. You will receive an electronic bill showing the amount to be withdrawn at least ten days prior to the withdrawal date.


Can I cancel my agreement?
Yes, you can cancel your Bullfrog Power agreement at any time simply by notifying us. There are no cancellation fees or penalties; however, you are responsible for any charges for Bullfrog Power incurred up to the date of termination.


What happens if I move?
It is important to let Bullfrog Power know that you are moving so that we can properly process your account. Call us at 1.877.360.3464 or email us at info@bullfrogpower.com with your move date. If you wish to continue service at your new residence, we can easily update your Bullfrog Power account information with your new usage information, residence type or account number.

Also, don't forget to contact your local utility and distribution company—in addition to Bullfrog Power—to inform them of your move. We are separate billing entities and we do not receive notification from each other that you are moving. By informing all parties in advance, you can avoid being billed past your move out date.


Just bought a new home?
You will still require electricity and natural gas services, which can be set up through your local utility or distribution company, or condo. Then, you can choose to green your electricity or natural gas with Bullfrog Power through our online sign-up wizard.


What if there is a power outage?
After you become bullfrogpowered, your local utility will continue to maintain the infrastructure that delivers electricity to your home, and you will continue to draw power from the grid as you always have. The reliability of your service will therefore be unaffected by becoming bullfrogpowered. In the event of a power outage, contact your local utility directly.


What is mybullfrog?
mybullfrog is your personalized and secure online customer support area that provides access to your Bullfrog Power account information, including billing statements, emissions reduction information, and tools to analyze your historical usage patterns. Through mybullfrog, you can also access conservation tips, order free Bullfrog t-shirts, ball caps and jute bags, access the bullfrogpowered promoXchange, which provides free coupons to bullfrogpowered businesses, and much more! You can register for mybullfrog through our online sign-up form.


 

Industry Inquiries

What is the impact of the new Green Energy Act on Bullfrog Power in Ontario?
The green energy produced on behalf of Bullfrog Power's customers is independent of, and incremental to, the new renewable energy being brought online as a result of the Green Energy Act. In addition, by purchasing from Bullfrog Power, our customers are ensuring that 100 per cent of their electricity and natural gas needs are met with green energy. For more information on Bullfrog and the Green Energy Act, click here.


Why do we need Bullfrog Power now that the coal plants are shutting down in Ontario?
While the coal phase-out in Ontario is welcome news, more than 70% of Ontario's energy still comes from polluting sources including nuclear and natural gas, which means it's as important as ever to make the choice for clean, renewable power with Bullfrog.


What are smart meters and time-of-use (TOU) rates, and how do TOU rates affect my Bullfrog Power electricity bill?
Smart meters and Time-of-Use (TOU) rates are electricity management tools provided by utilities across Ontario to encourage homeowners to conserve electricity, and use electricity during off-peak hours when possible. Once installed, smart meters automatically record a home's electricity consumption on an hourly basis. Time-of-use rates refer to the three different rates applied to electricity usage during the day—rates are highest during on-peak periods, and lowest during off-peak hours. Ultimately, by conserving electricity, adopting energy efficiency measures throughout the home and managing when electricity is used, Ontarians can save on electricity bills, and reduce their demand on the electricity grid.

Bullfrog customers continue to pay their conventional electricity bill—and can take advantage of time-of-use rates where available—and are billed separately by Bullfrog for the cost of bullfrogpowering their homes with green electricity.

Please contact your local utility for smart meter availability in your area and TOU rates.


How does wind power work?
Wind turbines produce electricity by capturing kinetic energy from surface winds, and converting that energy to electricity. Wind power does not produce any emissions that contribute to climate change.


How much power can a wind turbine produce?
A single large-scale wind turbine produces enough energy to power 500 homes. Clustered together in a wind farm, turbines can produce enough energy to power thousands of homes.


Does Canada have good wind power resources?
With its long coastlines, generous land, and ample high winds, Canada offers an ideal environment for wind power production.

Visit Canadian Geographic's Wind Energy in Canada page.

What if the wind isn't blowing? Will my power source be reliable?
When you sign up for Bullfrog Power's green electricity, you continue to draw your electricity from the grid, and as a result your power supply is just as reliable as it always was. The difference is that Bullfrog's generators put renewable electricity onto the grid on your behalf, and Bullfrog ensures all of the Green Electricity Certificates associated with this renewable electricity are retired on your behalf.


Do wind turbines affect human health?
Scientific studies do not support the notion that low frequency sound, infrasound, vibration, and shadow flicker caused by wind turbines affect our health. In a 2010 report, Ontario's Chief Medical Officer of Health concluded that "the scientific evidence to date does not demonstrate a causal link between wind turbine noise and adverse health effects." The study was conducted with the assistance of members from Ontario's health care community and involved a comprehensive analysis of peer-reviewed research studies, review articles, reports, presentations and websites. In December 2010, a study conducted by HCG Engineering for the Ontario Ministry of the Environment concluded that there is "no direct health risk posed by sound from wind turbines in the province." The study analyzed the latest findings on low-frequency noise and infrasound from wind turbines, as well as human perception of wind turbine sounds. These results have since been corroborated by the Massachusetts Department of Environmental Protection (2012).

Bullfrog Power believes that appropriate setbacks and community consultations prior to project development are nevertheless important to ensure that impacts on local communities are minimized. Further, Bullfrog only sources energy from wind farms that meet Environment Canada's EcoLogoM standard, which requires generators to meet rigorous environmental and social criteria. For example, projects must be accompanied by evidence that prior or conflicting land use, biodiversity losses and scenic, recreational and cultural values have been addressed during project planning, and that the project will not result in irreparable degradation or loss of the site's heritage, cultural, recreational and/or touristic values.


What is Bullfrog's position on turbines affecting bird and bat populations?
Bullfrog takes the issue of turbine impacts on avian and bat species very seriously. Our wind projects are required by the EcoLogoM program to undertake site assessments that take into consideration the potential impact that a proposed wind turbine could have on surrounding wildlife, and projects are required to not be located in an area that is protected for avian and bat species designated as endangered or threatened. In addition, EcoLogo-certified wind projects must be monitored for bird impacts on an ongoing basis and minimize and mitigate impacts on migratory and indigenous avian and bat species, as well as meet other regulations. [source]

At the same time, Bullfrog is also concerned about longer term effects climate change will have on wildlife. According to a 2004 study in Nature, it is estimated that up to one quarter of all bird species could become extinct by 2054 due to global climate change. Along with many conservation groups, we support renewable energy alternatives such as wind power as a way of addressing climate change and protecting the environment and all of the Earth's inhabitants for the long term. Similarly, the Audubon society, a non-profit environmental organization dedicated to conservation, "strongly supports properly-sited wind power as a clean alternative energy source that reduces the threat of global warming."

Furthermore, relatively speaking, research is showing that wind turbines kill very few birds compared with other sources. For example, a 2005 study (Erikson et al.; A Summary and Comparison of Bird Mortality from Anthropogenic Causes with an Emphasis on Collisions) found that of every 10,000 bird fatalities in the United States, less than one is caused by wind turbines compared to 5,820 by buildings/windows, 1,370 by high-tension lines, 1,060 by household cats and 850 by vehicles.

We will continue to monitor the impact of our turbines on avian and bat species and wildlife and update our policies as appropriate based on our findings.

For more information on this issue, we encourage you to visit the Canadian Wind Energy Association's (CanWEA) website. CanWEA closely monitors important issues around wind power development and has published several fact sheets that address this and other important issues.


Is it true that there are reduced property values for land in sight of wind turbines?
Property values are not adversely affected by being located within sight of a wind turbine. A recent (February 2010) study of the effect of wind turbines in the Chatham-Kent area of Ontario concluded: "in the study area, where wind farms were clearly visible, there was no empirical evidence to indicate that rural residential properties realized lower sale prices than similar residential properties within the same area that were outside of the viewshed of a wind turbine." Although the aesthetics of a wind turbine may not be equally appreciated by all, this has not translated into an impact on re-sale values of properties within sight of a wind turbine. These findings have been corroborated in the United States by the National Association of Realtors.


Are there different types of EcoLogoM power?
EcoLogo classifies facilities that generate green power as either "New" (commissioned within the last 15 years) or old (older than 15 years).

Despite the fact that EcoLogo does not require any "New" power in a certified green power mix, Bullfrog Power has and will continue to prioritize new renewable power in our mix. As an emphasis on new project development is critical to the growth of the renewable energy industry, our goal is to provide EcoLogo-certified New green power for 100% of our mix. We will continue to report on the percentage of new power annually in our audit.


What is low-impact hydro? What is the difference between low-impact hydro and regular hydro?
Low-impact hydro refers to hydroelectric generation that minimizes disruption of local habitats. Many large hydro generation facilities cause ecological damage to the local habitat and wildlife. Bullfrog Power only sources energy from hydro power generation facilities that have been certified as low impact by Environment Canada under its EcoLogoM program. This standard requires that the facilities meet a range of environmental criteria including the protection of indigenous species and habitat, and take steps to minimize fish mortality and preserve fish migration patterns.


How do I set up my own turbine or small hydro generation?
As an electricity provider, we are not currently involved in the installation of power generation systems, but if you are interested in learning more about generating power from your own site, you may wish to visit the Canadian Wind Energy Association site at www.canwea.ca or the Ontario Water Power Association at www.owa.ca.


What is the rate for "regular" electricity and gas from my local utilities?
The rates your local utilities charge you are adjusted every six months by the Ontario Energy Board.

The current electricity rates are available here.
The current natural gas rates are available here.


How can I conserve? Worried about the extra costs of going green?
Bullfrog Power advocates conservation in order to reduce your environmental footprint and your energy costs. To get started on creating a culture of conservation throughout your home, check out the tips in our Conservation Tips E-Booklet today!

With respect to electricity, conserving can help reduce not only your electricity charges but also the regulatory, debt retirement and a portion of the delivery charges on your conventional electricity bill. Please keep in mind that every utility differs in how it calculates the administrative charges. If you are interested in the breakdown of these fees, please visit your local utility's website or call their customer service line.

The Kerr Family reduced its electricity consumption by about 60% more than offsetting the premium paid for green power. You can view their story here.
   
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